Claims Centre

Your insurance policy was purchased to protect you from loss in the event of a claim. While we hope you never have one, if you do, we want your claim to be resolved quickly, fairly, professionally and with courtesy.

Here's how to get started

Talk to your personal broker.

Your personal broker will be delighted to help you, so don’t hesitate to get in touch. Your broker’s contact information can be found on your insurance policy.

Call our emergency claims service line.

For emergency claims requiring immediate assistance such as fire, water or burglary, please contact our 24/7 Emergency Claims Service Line.

(1 866) 864 1113
24 hours, 7 days a week

Contact customer service.

For general inquiries speak to someone from Customer Service. Our people will support and guide you in any situation.

Have questions about claims?

When you’re facing a claim situation, it can seem overwhelming at first. Here is some information to help you through the process.